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DaDesktop

Privacy Policy

DaDesktop is a trading name of NobleProg Ltd., registered in England and Wales. Should you have any enquiries about this policy or our data privacy approach, email us at dd@nobleprog.co.uk

At DaDesktop, we take the privacy of our service users seriously. This policy describes the ways we gather and utilise your personal information, along with the steps we implement to safeguard your personal details.

Services

DaDesktop can be delivered from a NobleProg Data Centre located within the EU, with the following deployment options:

We only gather and process personal data as needed to deliver our services, or for the legitimate purposes outlined in this privacy notice. Please note that the methods of collecting and storing data vary significantly based on the chosen hosting service.

 

NobleProg hosted public server

This option is hosted in a NobleProg data centre (located within the EU and fully GDPR compliant). It's a shared server used by multiple NobleProg clients, and NobleProg can access it.

If you select a server outside the EU, local legislation may apply. For customers based in Indonesia, their data is stored in Indonesia.

 

NobleProg hosted private server

This server is hosted in a NobleProg data centre (within the EU). It's a dedicated machine for a single organisation, with no sharing of hardware with other organisations.

Opting for a server outside the EU may mean that local laws apply.

 

 

On premise server

The server is situated on the organisation’s own premises. Software is installed directly on that server, and all data remains under the full control of the organisation. 

 

Data categories

The following are the types of data we gather:

User account / personal data

 

Shared server

Private server

On-premise server

 

  • To access DaDesktop, you need to create an account.
  • Registering for an account means you'll share certain personal details, such as your name, email address, username, and password.
  • This data is collected to grant you access and keep our services secure.
  • We may use your information to send account-related communications.
  • Account data is kept for as long as your account remains active.
  • You can cancel your account whenever you like; upon cancellation, we will delete your account data.

 

 

  • Clients can either manage users themselves or ask NobleProg to do so on their behalf.
  • The server can be encrypted to block NobleProg from gaining access.

 

  • No data is gathered or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

 

Shared server

Private server

On-premise server

 

  • All Training Room activity can be observed by the instructor, training management, and our technical support staff.
  • This monitoring helps us allocate resources, assist with issues, track course progress, and ensure compliance with our Terms of Service.
  • Our usage terms prohibit personal activities, including social media, financial transactions, or personal web browsing.
  • The data is removed once the course is marked as 'finished'.

 

 

  • All collected and stored data is managed by the client.

 

 

  • NobleProg has no access.

 

Video / Audio Data

 

Shared server

Private server

On-premise server

 

  • DaDesktop can include an integrated audio/video feature.
  • This functionality runs on NobleProg’s own infrastructure (not external software).
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is captured. These recordings are automatically deleted 14 days after course completion. Only privileged SuperAdmin NobleProg staff can view them.

 

  • The client manages all data that is collected and stored.
  • Course Desktop recordings (if enabled for troubleshooting or other needs, as with the Shared Server) become the client’s responsibility, and they are automatically purged after 14 days.

 

  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

 

Shared server

Private server

On-premise server

 

  • Clients have the option to record the course desktop.
  • If the recording feature is used, NobleProg stores the recording and it may be monitored. The account holder decides when to delete it.
  • All recordings tied to an account are removed if the account is cancelled.

 

 

  • Clients can choose to record the course desktop.
  • All data collected or stored is handled by the client.

 

  • NobleProg has no access.

 

Technical Support

When reaching out for technical support, you will need to supply certain personal details, such as your name, employer, email, phone number, time zone, and a description of the issue. This information helps us resolve your problem and gives us insight into common user challenges. All support is handled internally by NobleProg.

 

Contact Us

You may exercise any of your data rights by sending a written notice to dd@nobleprog.co.uk.

Changes to this policy

We may revise this policy periodically by posting an updated version on our site. We recommend checking back now and then to stay informed about any modifications and to clearly see any important changes.

Please refer to https://www.dadesktop.com/doc/terms-of-use-dadesktop-public-cloud