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Privacy Policy

DaDesktop is committed to safeguarding the privacy of its users. This document outlines our practices regarding the collection and utilization of personal data, as well as the safeguards implemented to protect your information.

We only gather and process personal data to the degree required for delivering our services or for the specific legitimate purposes outlined herein. It is crucial to recognize that data collection and storage practices vary significantly depending on the hosting solution you select.

NobleProg hosted public server

Services are hosted within a NobleProg data center, located in the EU and compliant with GDPR standards. This environment utilizes a shared server infrastructure for NobleProg clients, which allows NobleProg access.

Should you opt for a server outside the EU, local regulations may apply. Data for UK-based customers is retained within the UK.

NobleProg hosted private server

This option involves hosting within a NobleProg data center in the EU. It provides a dedicated server exclusively for a single organization, ensuring no other entities use the hardware.

If a server outside the EU is chosen, local laws may govern the data processing.

On premise server

In this scenario, the server is situated on the organization’s own premises. With the software installed locally, all data remains under the organization’s complete control. 

Data categories

The following are the categories of data we may collect:

User account / personal data

Shared server

Private server

On-premise server
  • Account registration is required to access DaDesktop.
  • Registering provides us with personal data, such as your name, email address, username, and password.
  • We collect this information as it is essential for granting service access and maintaining security.
  • Your data may be used to communicate regarding your account status.
  • Account data is retained for the duration of the account’s active status.
  • You may cancel your account at any time, resulting in the removal of your account data.

 
  • Clients can choose to manage users themselves or delegate this task to NobleProg.
  • Encryption can be applied to the server to prevent NobleProg from accessing the data.
  • No data is collected or stored by us.
  • NobleProg has no access rights.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity in the Training Room may be monitored by the course instructor, training management, and technical support.
  • This monitoring facilitates the allocation of appropriate data resources, assists with troubleshooting, allows instructors and management to track progress, and ensures compliance with our Terms of Service.
  • The Terms of Use prohibit personal activities, including social media usage, financial transactions, or personal web searches.
  • Data is deleted once the course is confirmed as completed.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop offers an integrated audio/video capability.
  • This feature is delivered via the NobleProg infrastructure rather than third-party software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is recorded. These recordings are deleted 14 days post-completion. Access is restricted to NobleProg administrators with SuperAdmin privileges. 
  • All data collected and stored is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting and other purposes (similar to the Shared Server scenario). These recordings are the client’s responsibility and are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients may choose to record the course desktop.
  • If recording is enabled, NobleProg stores the footage, which can be monitored. The account holder decides when to delete it.
  • Cancellation of the account results in the deletion of all relevant recordings.

 
  • Clients may choose to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When seeking technical support, you must provide personal data, potentially including your name, employer, email, phone number, time zone, and the reason for support. We utilize this data to resolve issues and gain insights into common user challenges. All support services are handled internally by NobleProg.

Contact Us

To exercise your rights regarding personal data, please send written notice to us via our contact us page.

Changes to this policy

We may revise this policy periodically by posting a new version on our website. Please review this page regularly to stay informed about updates and to note any significant changes.

Please consult the Terms of use Dadesktop Public Cloud.