Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian company that develops intelligent building controllers. They offer six products to customers worldwide. Following each product update, they hold 20 to 24 online training sessions annually, reaching over 300 users. Previously, they had to supply computers preloaded with the software for every session. As the company expanded, the steep training expenses led them to seek a solution that would reduce costs while delivering a smoother experience for their clients.

How They Found DaDesktop

The manager, Nate, came across DaDesktop through a Google search. He recognized it as a cloud desktop purpose-built for training. After reaching out to the DaDesktop team and testing the remote training firsthand, he chose it as their primary training platform.

What They Love About It

Easy for everyone

Both instructors and clients find DaDesktop a pleasure to work with for remote training. There's no software to install and no technical expertise required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether someone is joining from the US, Brazil, or Africa, they click the link and instantly land on the virtual desktop, ready to begin.

Great training features

Learners can view the trainer's screen alongside their own at the same time, which makes comparing and following instructions straightforward. The trainer can monitor every student's screen simultaneously, allowing for easy oversight and guidance. They can also remotely take control of a student’s desktop to offer help at any moment. One user from Europe remarked that it feels as though "the trainer is sitting right beside us."

Works worldwide

The platform scales effortlessly and operates globally. You can launch a training session in any country instantly, or run sessions with participants from multiple countries at the same time. You can add or remove attendees whenever needed, making the entire training process more adaptable.

Today, DaDesktop stands as one of Reliable Controls' most valued partners.